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| − | = Overview<br/> = | + | |
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| − | To better understand the ways energypedia is used by the energypedia community as well as to know the users' level of satisfaction, we recently conducted our first energypedia user survey. The survey was launched on 30th June 2015 and closed on 13th July 2015. The survey link was included on our [[Main Page|website]], sent via emails to all our registered users as well as spread via all our communication channels such as [http://us6.campaign-archive2.com/home/?u=7d5e258983a431f62b11afbf6&id=11e4253c8d newsletter], [https://www.facebook.com/energypediawiki Facebook], [https://twitter.com/energypedia Twitter] and [https://www.linkedin.com/company/energypedia LinkedIn].<br/>
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| − | The survey covered the following research questions:
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| − | *What is the user demographic on energypedia?
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| − | *How and for what purposes do people use energypedia? What impact does energypedia have in their work?
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| − | *What is their level of satisfaction with energypedia?
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| − | *What motivates the energypedia users to get actively involved in the energypedia community?
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| − | A total of '''185''' people took part in the survey and gave us their valuable feedback.<br/>
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| − | About 86.9% (120 respondents) are either very satisfied or satisfied with energypedia's overall services. 11.6% (16 respondents) are slightly satisfied while 1.4% (2 respondents) are not at all satisfied. Similarly, 58% (83 respondents ) have also recommended energypedia to other people.
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| − | | | + | | style="width: 250px; background-color: rgb(72,177,69)" colspan="2" | '''<font color="#ffffff"><span style="font-size: 16px"></span></font>'''<p style="text-align: center">'''<font color="#ffffff"><span style="font-size: 16px">SOFTWARE UPDATE ANNOUNCEMENT: 30 AUG - 10 SEP</span></font>'''<font color="#ffffff"><span style="font-size: 16px"></span></font><br/></p> |
| − | [[File:Level of User Satisfaction.png|border|right|349pxpx|Energypedia User Satisfaction|alt=Energypedia User Satisfaction|link=https://energypedia.info/images/0/0e/Level_of_User_Satisfaction.png]]
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| − | | [[File:Energypedia User Survey - Recommendation.PNG|border|right|356px|User recommendation|alt=User recommendation|link=https://energypedia.info/images/5/55/Energypedia_User_Survey_-_Recommendation.PNG]]
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| − | = Respondents Demographics =
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| − | == Regions and Professions ==
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| − | Out of the total '''185''' respondents, around '''145''' already have an energypedia user account. Most respondents are located in Europe and Central Asia followed by Africa. They also work mainly in the private sector, followed by the government sector and the non profit sector.
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| − | | | + | | [[File:Icon Announcement.png|right|120px|alt=SPWS- capacity building.jpg|link=]]<br/> |
| − | [[File:Energypedia User Survey - Regions.png|border|right|395px|User Demographic- Regions|alt=User Demographic- Regions|link=https://energypedia.info/images/3/3c/Energypedia_User_Survey_-_Regions.png]] | + | | <p style="text-align:center">As part of our commitment to ensure acces to free knowledge and information, energypedia is undergoing a software update from '''30 Aug to 10 Sep'''.</p> |
| − | | + | *From 30 Aug-10 Sep, users will not be able to download/upload content to energypedia |
| − | | | + | *From 30 Aug-10 Sep, users will not be able to create/edit articles on energypedia. |
| − | [[File:Energypedia User Survey - Profession.png|border|right|374px|User Demographic - Professions|alt=User Demographic - Professions|link=https://energypedia.info/images/9/9c/Energypedia_User_Survey_-_Profession.png]]
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| − | = Energypedia Usage =
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| − | According to the survey, most of our respondents came to know about energypedia via the recommendation of their friends/colleagues and mostly use energypedia to update themselves about the latest developments in renewable energy. Furthermore, over one fifth of all respondents use energypedia to draw on lessons learnt for improving their own projects.
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| − | | [[File:Energypedia User Survey - Recommendation .png|border|405px|How users know about energypedia|alt=How users know about energypedia|link=https://energypedia.info/images/a/aa/Energypedia_User_Survey_-_Recommendation_.png]]
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| − | | [[File:Energypedia User Survey - Use .png|border|394px|Use of energypedia|alt=Use of energypedia|link=https://energypedia.info/images/f/f8/Energypedia_User_Survey_-_Use_.png]]
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| − | == Visit Frequency ==
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| − | To better understand the usage of energypedia, we divided our respondents into two groups, namely: registered users having an user account and non-registered users not having an account. Most of our registered respondents visit energypedia every week or at least once a month while most of our non registered respondents visit energypedia once in a month or couple of times per year.
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| − | [[File:Energypedia Use Survey - Visit Duration.PNG|border|left|499px|Visit duration of the respondents|alt=Visit duration of the respondents|link=https://energypedia.info/images/b/ba/Energypedia_Use_Survey_-_Visit_Duration.PNG]]
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| − | == Users Contribution ==
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| − | About 28% (40 respondents ) of the total respondents said that they have ever written or edited an article on energypedia while 43% (61 respondents ) said that they had no idea about how to do it.
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| − | [[File:Energypedia User Survey - Article.png|border|left|400px|User contribution on energypeida|alt=User contribution on energypeida|link=https://energypedia.info/images/a/ab/Energypedia_User_Survey_-_Article.png]]
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| − | == Users Motivation ==
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| − | To further analyze the behaviour of our respondents on energypedia, we asked them what motivated or will motivate them to contribute to energypedia. Their answers have been summarized below:
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| − | *Sharing information about renewable energy is one of the biggest motivations of most of the respondents.
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| − | *The respondents would contribute if they had a better idea about what kind of information is in demand and if the information they will contribute will be beneficial or not.
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| − | *A clear picture about the user traffic as well as the ease of working on energypedia would also motivate respondents to contribute to energypedia.
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| − | *For some respondents, they would only contribute to energypedia if it was part of their job requirement.
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| − | = Energypedia Services: Awareness and Usefullness =
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| − | == Usefulness of Information Portals on energypedia ==
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| − | According to the survey, the [[Portal:Solar|solar portal]] and the [[RE and EE Project Resource Center|RE/EE Project Resource Center]] are the most popular and the [[International Fuel Prices|Fuel Database]] and the [[Portal:Mobility|transport portal]] are the least popular information sections on energypedia.
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| − | [[File:Energypedia User Survey - Portals.png|border|left|600px|Information sections on energypedia|alt=Information sections on energypedia|link=https://energypedia.info/images/8/88/Energypedia_User_Survey_-_Portals.png]]
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| − | == Finding Information ==
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| − | Most of the respondents said that is is easy to find what they are looking for on energypedia. [[File:Energypedia User Survey - Find Information.png|border|left|500px|Finding information on energypedia|alt=Finding information on energypedia|link=https://energypedia.info/images/2/21/Energypedia_User_Survey_-_Find_Information.png]]
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| − | == Services Offered by energypedia ==
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| − | Most of the respondents were unaware of our different offered services like posting jobs, requesting trainings, sending news for the newsletter and so on.
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| − | [[File:Energypedia User Survey - User Activities.png|border|left|600px|What a user can do on energypedia|alt=What a user can do on energypedia|link=https://energypedia.info/images/6/60/Energypedia_User_Survey_-_User_Activities.png]]
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| − | <span style="color:#FF0000">why do we have in this graph the total numbers instead of %? </span><br/>
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| − | === Contact other Users ===
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| − | Most of the respondents also did not know how they could directly contact other users via the energypedia platform. [[File:Energypedia User Survey - Contact Users.PNG|border|left|400px|Energypedia Features - Contact other users|alt=Energypedia Features - Contact other users|link=https://energypedia.info/images/e/e2/Energypedia_User_Survey_-_Contact_Users.PNG]]
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| − | === Energypedia Newsletter ===
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| − | Out of the total 185 respondents, about 138 have subscribed to our monthly newsletter.
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| − | | [[File:Energypedia User Survey - Newsletter.png|border|400px|Newsletter Subscribers|alt=Newsletter Subscribers]]
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| − | | [[File:Energypedia User Survey - Newsletter Information.png|border|400px|Quality of the newsletter|alt=Quality of the newsletter]]
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| − | To further improve the quality of our newsletter, we asked our survey respondents for suggestions to improving the newsletter. Their suggestions are summarized below:
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| − | *Most of our respondents are already satisfied with the current energypedia newsletter and have nothing to add.
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| − | *Some suggested us to include more new publications, as well as events in renewable energy sector.
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| − | *Some requested for more announcements on online trainings as well as call for proposals.
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| − | *We also got suggestions for a theme based newsletter with better design and feedback loop.
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| − | = Donating to energypedia =
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| − | Most of the survey respondents have either never donated to energypedia or did not know that energypedia needs donations.
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| − | [[File:Energypedia User Survey - Donate.png|border|left|500px|Donating to energypedia|link= https://energypedia.info/images/5/52/Energypedia_User_Survey_-_Donate.png]]
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| − | = Conclusion =
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| − | Thank you to everybody who took the time to participate in our survey! We highly appreciate your efforts. This survey helped us to analyse our community and its behavior and sets the foundation for further improvement of energypedia.
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| − | <span style="color:#FF0000">this is not a conclusion!</span>
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