Customer service Representative Intern (Tewe, Ndau, Sena)- Mozambique
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| Job title
|
Customer service Representative Intern (Tewe, Ndau, Sena)- Mozambique
|
| Organisation
|
ENGIE Energy Access
|
| City
|
Maputo
|
| Country
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Mozambique
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| Region
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Sub-Saharan Africa
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| Type of job
|
student job/internship
|
| Duration
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2months
|
| Sector
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Renewable Energy
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| Language of description
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English
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| Job description
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The Customer Service Representative is responsible for providing quality and efficient assistance to our customers.
Responsibilities, Deliverables and Activities:
- Handle outbound and inbound calls from Fenix customers
- Assist customers when they have any difficulty or query
- Be a brand ambassador
- Receive customers and treat them with respect and dignity
- Be empathetic and compassionate while dealing with and managing customer complaints
- Educate and emphasize to customers the importance of the financing agreement they are committed to
- Exercise patience with customers and follow up on all customer issues until fully resolved
- Make courtesy calls to Fenix customers as required
- Endeavor to give all Fenix customers a great end to end customer experience
- Manage relationships to increase client retention
- Always enter accurate and honest information into the Fenix data systems
- Capture high-quality data that can be used to better serve our customers
- Escalate unresolved issues or questions to your immediate supervisor
- Support in building a conducive environment for both internal and external customers
- Help in SMS translations when need arise
- Create a good rapport with existing customers, identify new sales leads and communicate to the sales team
- Cross-sell to existing customers
Required Skills & Experience:
- Minimum High school level or equivalent
- Flexibility with the ability to work in shifts
- Good local language skills. Candidates must be able to fluently speak at least two of the following languages: TEWE, Ndau, Sena (speaking Shona as well is an advantage)
- Speaking more than one language is an advantage
- Basic knowledge in English;
- Exceptional Computer skills (MS Office package and internet browsing).
- Excitement about Fenix’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa
- Ability and drive to work independently
- Thrives on teamwork
- Endless curiosity
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| Application deadline
|
2021/07/30
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| URL
|
https://boards.greenhouse.io/engieenergyaccess/jobs/4101440003
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